We put safety at the core of our business
Here is a list of questions that are regularly asked by our clients. Look for the answers to your questions below.
To access the account opening form, click on “Create an account”.
In the first field of the form, indicate whether you wish to open an "individual" or a "company" account.
Fill in the required fields, set up your account password, and then check the boxes “I accept the General Terms and Conditions and the Privacy Policy” and “I’m not a robot” before clicking on the “Validate” button.
If you wish to receive our publications as well as information about our new products and services, click on “I subscribe to the newsletter”.
After validation of the form, you will receive a welcoming email confirming your account creation.
Once your account has been created, you will have access to your client area. Before you can buy precious metals, you will need to verify your profile by providing the required supporting documents.
If you have any problems or questions regarding the creation of your profile, please contact us.
The 3-step verification of your profile (identity, address and bank account) is an essential process to protect the security of your personal and financial data, and to maintain a reliable and secure online environment.
To verify your profile, you must provide the following supporting documents:
Individuals:
Companies:
Our team will then review your application, verify all submitted documents and carry out due diligence, before communicating their final decision to you. In order to comply with certain regulations, we reserve the right to request additional documents if necessary.
If you have any problems or questions regarding the verification of your profile, please contact us.
Our identity verification process uses artificial intelligence and video streaming technology developed by Checkout.
This technology, which has been adopted by a number of major banking institutions, has been designed to guarantee maximum security against identity theft, document fraud and personal data leakage.
The biometric remote identification device verifies the match between the data on your ID and the data collected from a video capture of your face. The aim is to prevent all forms of digital counterfeiting (deep fakes) and to come as close as possible to what happens during a physical encounter; the video enables the detection of reflections, holograms, plasticity and rigidity of the document. Proof-of-life and "document-face" matching guarantee the user's legitimacy.
The identity verification process is fast (under 3 minutes), secure and fully compliant with regulations.
To ensure that the information captured by the video is perfectly usable, AI will guide you through the entire process. Your smartphone must have a good quality internet connection and a camera.
However, it sometimes happens that valid documents are rejected. Here are the most common reasons:
Verifying your bank account as part of the KYC procedure ensures security, regulatory compliance and protection against fraud.
The online process for submitting your supporting documents takes just a few minutes. Your profile will usually be verified very quickly, in less than 24 hours.
That said, the time it takes for our team to verify your profile may vary depending on several factors, such as :
Your peace of mind is our priority, and we want to assure you that your confidentiality is protected at every stage of the verification process.
We work with trusted partners (Ubble, Veriff, Comply Advantage) who adhere to the most stringent security standards and have a proven track record in the industry. The technologies we use are at the cutting edge of cybersecurity, guaranteeing the protection of your personal information.
To maintain a secure environment, we recommend that you follow these best practices:
If your profile verification has failed, here are some steps you can take to resolve the problem:
If verification continues to fail, please contact us.
GOLDBROKER LTD will not maintain any relationships, process payments to or from, or undertake commercial transactions with entities or individuals mentioned in UK financial sanctions list or based in the countries listed below:
GOLDBROKER LTD identifies the following countries as "high-risk third countries” for anti-money laundering (AML) purposes, meaning that all operations or clients from these countries will be subject to enhanced due diligence.
The UK's high-risk third countries for anti-money laundering (AML) purposes are set out in the Financial Action Task Force's (FATF) lists on 'jurisdictions under increased monitoring' and 'high-risk jurisdictions subject to a call for action” as mentioned below:
In accordance with (Money Laundering and Terrorist Financing (High-Risk Countries) (Amendment) Regulations 2024 with measures set out in Regulation 33(3)(a) and aligned with lists published by the Financial Action Task Force (FATF).
Access your client area using your login details (email and password), then click on the "My bars and coins" tab.
A first table shows the total value of your gold and silver stocks and their performances.
A second table, more detailed, lets you get information by product : refiner, serial number, weight, storage location, date of purchase, buying price, current value and performance.
Log in to your client area using your credentials, then click on “My transactions”.
All transactions are listed in chronological order: bank transfers, buy orders, sell orders, storage fee payments, etc.
Click the attachment to view or download the transaction proof.
First, check that your mailbox is not full (in this case, clear your inbox).
You should also check your Spam box. Some providers put automatic filters in place and emails from GoldBroker.com may get directed elsewhere. This can be prevented by adding us to your contacts.
Wait a few minutes. It’s possible that the email delivery was delayed or there may be a delay between the time of sending and receiving.
If having done all this you do not receive any emails from GoldBroker.com, please contact us.
The obligation to declare and pay taxes on your precious metal investment depends on the tax legislation of your country of residence, the type of investment you hold and how you acquired it.
The consequences of tax non-compliance can include fines, penalties and prosecution, so it's important to inform yourself and comply with local tax legislation.
Learn more: Precious Metals Taxes
GoldBroker.com is not authorized to provide tax or legal advice. Therefore, if you do not have sufficient knowledge of the taxation applicable to your personal situation, we recommend that you seek the advice of a qualified professional.
According to the IRS website, U.S. investors do not need to report their holdings with GoldBroker on the Fbar or Form 8938.
The reason is that GoldBroker is not a counter-party but rather a facilitator. All our investors are direct owners of their gold. GoldBroker is not a custodian of the gold and silver.
See question 20: http://www.irs.gov/Businesses/Corporations/Basic-Questions-and-Answers-on-Form-8938
Scroll to the 3rd from bottom box in the table, “Precious Metals Held Directly”: http://www.irs.gov/Businesses/Comparison-of-Form-8938-and-FBAR-Requirements
We cannot provide tax, legal or other advice, so if you are not sure about the application of FATCA to your personal circumstances, we recommend that you seek independent advice from a qualified professional.
Upon presentation of a death certificate, right holders recover possession of the deceased’s estate.
However, there are several things you can do to ensure efficient estate administration:
In the event of death, the customer's administrators, successors and assigns must contact us.
After reviewing the death notice, GoldBroker.com will take into account the legislation in force in the deceased's country of residence, and the administrators will be asked to provide all the necessary documentation for the transmission of precious metals.
To sponsor a friend wishing to buy precious metals, simply join our affiliate program:
1. Fill out the affiliate registration form.
2. Click on the activation link that we sent you by e-mail.
3. Log on to your affiliate account.
4. Go to “Marketing Tools” to find your affiliation links and banners.
Learn more: Affiliate program
To update your supporting documents or personal information, please contact our support via secure messaging.
If you forget your password, simply click on "Forgot password?" on the login page and follow the instructions.
A password reset e-mail will then be sent to the e-mail address associated with your account.
To request immediate and definitive deletion of your account, please contact our support via secure messaging.
Gold has proven its role as a safe haven throughout history. It retains its value over the long term, and can serve as protection against inflation, currency devaluation and economic crises. For its part, silver also has the advantage of being a store of intrinsic value, as well as being a metal widely used in industry, notably as part of the ecological transition. What's more, silver is a relatively affordable metal.
Once the metal has been chosen, the next step is to determine the type of product:
Several bars sizes are available on GoldBroker.com. You'll pay a lower premium (i.e., the difference between the value of the metal contained in the product and the selling price) by buying larger ingots. That said, buying small bars allows you to invest in tranches and resell part of your stock in case of an urgent need for liquidity.
There is also a wide variety of coins from different countries and with different characteristics, such as purity and weight. The bullion coins available on GoldBroker.com are issued by governments and are widely accepted and recognized worldwide. They offer the advantage of high liquidity and fractionability. What's more, these coins have aesthetic value for collectors and investors alike. Note, however, that the premium on bullion coins is generally higher than that on bars.
Your choice of product will depend on your investment objectives, personal preference and financial situation.
To explore our selection of products, please access the "Bars & Coins" tab in the main menu, then browse the product page you are interested in for full information on pricing, specifications and availability.
For further information, please do not hesitate to contact us.
All bullion bars and coins for sale on GoldBroker.com come from certified refiners: Valcambi, US Mint, Royal Canadian Mint, Perth Mint, RMC, Asahi etc.
This guarantees that products meet the highest standards of quality and purity.
Bars are considered “investment grade” gold when they have a minimum purity of ‘two nines five’ (995 or 99.5% pure). Investment grade silver needs to have a minimum purity of ‘three nines’ (999 or 99.9%), while platinum and palladium are required to have a purity of ‘three nines five’ (9995 or 99.95%). Coins need to have a minimum fineness of 900/1000 (90%) and have been minted after 1800 to be categorized as bullion.
Precious metals have never left the professional circuit since they were manufactured, and are sold with a certificate of authenticity. Their traceability and authenticity are thus guaranteed.
You can check the availability of a bar or a coin (for storage and delivery) on the corresponding product page, just above the price.
In case of unavailability, we provide you with a list of other products with similar characteristics.
If you wish to be notified when a product is available again, please contact us.
If you can't find the product you're looking for on our website, please don't hesitate to contact us.
We may be able to place a special order for this product with our suppliers.
Yes, the taxation on gold and silver can differ from one product to another, depending on various factors, such as the metal, the type of product, the length of time held, the country of residence, and current tax legislation.
That's why it's essential to familiarize yourself with local tax laws, and to consult a tax expert if necessary, to maximize your tax benefits while complying with current legislation.
The minimum investment amount required for a first order is $5,000 (excluding service fees).
No minimum amount required on subsequent orders.
No minimum investment amount required.
To place an order, you must first verify your profile.
Orders less than $103,000 can be placed 7 days a week, 24 hours a day, directly from our website. A credit card imprint is required to complete the order.
The complete process is described here: How to order
Orders for an amount greater than $103,000 are made on quotation and executed by our team on the basis of the spot price on receipt of funds.
Purchase orders can be paid by bank card (up to $10,000) or bank transfer.
Invoices for storage fees or additional services can be paid by bank transfer, PayPal or bank card.
You can also use the positive balance in your client account to make payments.
GoldBroker.com makes every effort to protect its clients' financial information and ensure secure transactions.
Our payment partner Checkout.com holds PCI-DSS certification, guaranteeing its compliance with the strictest security standards. Every financial transaction is secured by advanced encryption technology.
If you have an online bank account, you can use it to make an international transfer to the GOLDBROKER LTD account at Barclays in London.
Otherwise, please go directly to your physical branch with proof of identity, the invoice corresponding to the transaction, and payment instructions.
To access our bank details, you must first verify your profile.
The destination account holder is GOLDBROKER LTD.
Please note: as your GoldBroker.com client account is not a bank account, do not enter your name as the holder of the destination account.
Be sure to enter your invoice number in the transfer reference.
GOLDBROKER LTD has a bank account for each of the following currencies: EUR, USD, CHF, GBP, CAD.
To transfer euros, please use our euro account details (to transfer US dollars, please use our US dollar account details etc.).
Please note that sending US dollars to a euro account will incur additional exchange charges applied by the banks involved in the transaction.
The GOLDBROKER LTD bank account at Barclays London is located within the Single Euro Payments Area (SEPA). Despite the Brexit, the UK remains in the SEPA zone.
The fees of a transfer between two accounts held in the SEPA zone are minimal, and when initiated from an online banking area, SEPA transfers are free of charge in most institutions.
SEPA transfers are fast (1 business day) and irrevocable, i.e. they cannot be cancelled once received.
To avoid disappointment and unnecessary charges, we strongly recommend that you check that your bank actually carries out a SEPA transfer.
Fees for non-SEPA international transfers range from $25 to $50, depending on the bank. Delays may also vary according to the countries and banks involved.
You can buy and sell in euros (EUR), US dollars (USD), pounds sterling (GBP), Swiss francs (CHF) and Canadian dollars (CAD).
In case of order cancellation, fees may be charged.
When a customer places an order online, he locks in a spot purchase price, thus triggering a cash advance made by GoldBroker.com to order the precious metals simultaneously.
If the spot price upon cancellation is lower than the one locked when the online order was placed, the charges applied will be calculated based on this difference multiplied by the total weight (in ounces) of the order.
For any modification or cancellation of an order, please contact us.
Delays are to be expected due to the time needed for transfers to be credited to our bank account, generally 3 working days.
In addition, you need to take into account the delivery times for the metal itself, which are sometimes extended, especially for physical silver. This can take up to 3 weeks.
Our team strives to keep these delays to a minimum.
You have two options: remove your precious metals from the vaults and manage the sale independently, or choose our buy-back service.
In the latter case, the GoldBroker.com team will arrange for your precious metals to be bought back quickly (within 2 business days) and securely.
Gold is one of the world's most liquid financial assets. The gold market operates 24 hours a day, five days a week, and is traded on several global exchanges, such as the COMEX in New York, the London Bullion Market (LBMA), and other international exchanges. According to the World Gold Council, the depth and breadth of the gold market is greater than that of most global debt markets.
With a strong network of clients and business partners, GoldBroker.com ensures rapid execution of your sell orders and is committed to buying back your precious metals stored in the secure vaults.
The prices of the products displayed on GoldBroker.com include commissions or any other fees inherent in the purchase of physical precious metals. These fees vary from product to product, and are degressive according to quantities ordered.
When reselling, GoldBroker.com applies a commission of 1% on the total amount of the transaction.
Learn more: Rates
To pay your pending invoices, go to the "My invoices" tab in your client area, then click on the "Pay" button to the right of the invoice.
On the secure payment page, select your payment method and follow the instructions to complete the transaction.
Once the payment has been made, you will be redirected to a confirmation page, and a notification will be sent to you via the messaging in your client area.
GoldBroker.com deploys various measures and technologies to guarantee the security of financial transactions and the protection of client data.
There is no minimum investment to access our shipping service.
Shipping rates depend on the destination country and the weight of the package. The exact amount will be automatically calculated and displayed in your cart before your order is validated.
We offer free shipping on all order to all US states and territories.
You can have gold and silver bars and coins shipped to you.
Visit our shop to see all products available for shipping.
Our shipping service is available in France and most European countries, as well as in the USA and Canada.
Please check availability for your location when ordering.
Shipping times vary according to your location :
UPS tracking solutions enable you to follow the progress of your shipment at every stage of its journey. As soon as your package has been dispatched, a tracking number will be sent to you via the secure messaging system in your client area.
Check UPS.com regularly for the latest information on the status of your shipment.
You can use UPS My Choice to reroute, reschedule or hold your package and ensure that it's delivered when and where it's convenient for you.
Yes, all shipments require a signature for delivery.
If you are absent when your package is delivered, there are several possible scenarios: deposit in your mailbox (if its dimensions allow it), handle to a person present at your address, or redirection to a nearby UPS Access Point.
Yes, we can ship your order to a PO box located in the United States.
We partner with UPS, a global leader in logistics, to ensure secure and traceable transportation.
A signature is required upon receipt of the package.
Precious metals are wrapped separately in protective packaging to prevent damage in transit.
Shipping labels do not indicate the package contents to minimize the risk of theft.
If your package arrives damaged or missing its contents, please contact our client support immediately. UPS and our team will investigate to resolve the issue quickly.
To support your claim, send photos of any damage, including internal and external packaging, and the shipping label.
Investment gold is exempt from VAT in most countries, in accordance with current legislation. However, VAT applies to other precious metals, such as silver, platinum and palladium. We recommend that you consult your country's specific tax regulations for further informations.
The exact amount of VAT, where applicable, will be automatically calculated and displayed in your shopping cart before your order is validated.
Our team will be happy to help you and answer any questions you may have about your order.
That said, all the information about your shipment is available on the UPS website. Simply use the tracking number we will provide you via the secure messaging in your client area to consult real-time updates on the status of your package.
Do not hesitate to contact us if you require any further assistance.
GoldBroker.com offers a service for storing precious metals outside the banking system. The secure vaults are managed by an independent partner, Malca-Amit, and are located in Zurich (Switzerland), New York (USA), Toronto (Canada) and Singapore.
GoldBroker.com does not store on behalf of its clients. A contract is signed directly between the client and Malca-Amit. This is proof that he is storing in his own name and that his identity is known to the storage company. As the sole owner of his precious metals, the client has direct access to the vaults to inspect or withdraw his products, without the presence of a member of GoldBroker.com.
In a long-term protection and holding logic, the GoldBroker.com solution is optimal, as it eliminates the intermediation at the storage level. This is a critical point, because if the storage company doesn't know the exact identity of the end clients, how can you legally prove that the products belong to you in the event of a problem?
Some brokers use the term "storage under bailment", but there is no contractual link between the client and the storage company. Ownership of precious metals is not directly traceable. The client does not sign a contract with the secure storage company, which means that his identity cannot be known by the latter without the broker's intervention. For this reason, clients have no direct access to their stock.
Furthermore, some brokers issue their own storage certificates, creating a potential conflict of interest, since they may issue more certificates than the actual quantity of physical gold or silver available.
With GoldBroker.com, this is not possible, as it is the storage company itself that issues the certificates. Under Swiss law, Malca-Amit is only authorized to issue a storage certificate if physical gold is actually present. The storage certificate also clearly states the client's identity, as well as the serial or seal number of his products.
GoldBroker.com stands out on the following points:
All vaults are strategically located in international free-trade zones or enjoy bonded status, which allows you to be exempt from VAT on the purchase of silver bars and coins.
Finally, precious metals held in Malca-Amit's professional storage units never leave the professional supply chain, thus preserving maximum resale value. GoldBroker.com guarantees the liquidity of its clients' investments by buying back precious metals held in storage vaults.
For optimum protection, it is advisable to entrust the safekeeping of your precious metals to a specialized security company. Vaults must be located outside the country of residence and outside the banking system, while precious metals must be held in the owner's own name, with direct access to the vaults for auditing or withdrawals.
The storage solution offered by GoldBroker.com meets these requirements.
Most of our clients choose to store their precious metals in our vault in Zurich, Switzerland. Switzerland, renowned for its political stability, dynamic economy and established democratic system, stands out as one of the world's most important gold marketplaces, thanks in particular to its watchmaking, jewelry and banking industries. Respect for private property and the preservation of confidentiality are fundamental principles in this country.
All these features make Switzerland a privileged choice for the safekeeping of precious metals.
That said, the choice of storage location vault is yours.
You also have the option of selecting one of our other vaults in Asia (Singapore) or North America (New York and Toronto).
Each of these locations offers specific advantages in terms of security, confidentiality and geographical proximity.
Our partner Malca-Amit's storage vaults are LBMA approved and meet the most stringent security requirements.
Vaults' security and safety systems have been designed from the ground up incorporating a unique tailored mix of physical surveillance, cutting-edge technology, 24/7 monitored CCTV together with alarm, climate, and fire control systems.
Malca-Amit's team of international security and special operations experts offers a service widely recognized for its exceptional quality.
It's not GoldBroker.com who insures your precious metals. All GoldBroker.com clients are insured under a policy taken out by our storage partner Malca-Amit with Lloyd's of London.
This insurance covers you against all risks, except losses resulting from civil war, nuclear explosion and/or terrorism.
Important: precious metals are insured for their LBMA value at the time of the incident, unlike contracts that insure metals at their value of entry into the vault.
Learn more: Insurance
According to applicable customs laws and regulations, all shipments coming into or leaving the bonded area must be declared to customs. Malca-Amit makes these declarations and provides details to customs, which include the shipper, consignee, and the quantity, nature and value of the goods.
Malca-Amit is under the supervision and control of customs in its capacity as a storage service provider in the bonded area, and accordingly must provide all information requested by customs. Malca-Amit will, to the extent permitted, notify a customer if customs officially demands information pertaining to the goods.
Annual storage fees vary depending of the metal and are degressive according to the amount stored.
They include:
As the sole owner of the precious metals, you have direct access to the storage vaults to carry out any of the following operations:
For security reasons, these operations must be requested 48 hours in advance in order to inform our partner of your visit and get your precious metals ready.
Malca-Amit' personnel are on stand-by to ensure a discreet environment within the secure zone with full CCTV coverage. Additional security, including armed guards, is available on request. There is no need for an employee of GoldBroker.com to be present.
Withdrawal of physical silver:
Our storage partner’s vaults are located in duty-free zones or in bonded warehouses. Once the silver is out of the duty-free zone, one will have to pay the customs declaration (190 CHF) and the Swiss VAT (7.7%). Those are payable directly to our storage partner in cash or by wire transfer.
The amount of the customs declaration and VAT depends on the storage location.
By investing via GoldBroker.com, you hold your precious metals in your own name, in physical form. You are the 100% owner, with no intermediaries. GoldBroker.com has no legal rights to your assets.
There are several ways of identifying yourself as the legal owner of the precious metals:
The title of ownership is an official deed (deed of sale) indicating the names of the legal or natural persons having the status of owner of an immovable property.
The ownership of movable property (precious metal bars and coins) is determined by a set of proofs, the most legally conclusive of which are:
Direct access to the vault guarantees full ownership of the precious metals.
All [config key=“sitename”] clients hold and store their precious metals in their own name (signing a direct contract with the storage company, opening a nominative storage account, storage certificate specifying the client's identity and product serial numbers). There is therefore no intermediation between the client and his precious metals. This means that, even in the event of bankruptcy, your assets remain protected, as they do not appear on the balance sheet of our company nor of our storage partner.
The certificate of storage in the client's own name is one of the documents constituting the title of ownership. This document proves that you are the legal owner of the precious metals.
Our partner Malca-Amit is subject to Swiss regulations on secure storage. It is this independent company which issues the storage certificates, not [config key=“sitename”]. In accordance with Swiss legislation, a storage certificate can only be issued if the quantities of gold or silver mentioned are physically present in the vaults.
When you buy precious metals via a bank or other service provider, without a title deed specifying your name and the serial number of your bars, an essential question arises: if there is no document clearly proving that I am the direct owner of my gold, on whose company's balance sheet does it appear? Who actually legally owns it?
GoldBroker.com offers a top-of-the-range service, optimized to protect your wealth or your corporate's treasury through the purchase, storage and resale of precious metals:
Learn more: Why Goldbroker ?
GOLDBROKER LTD operates under the name “Goldbroker”. GOLDBROKER LTD is a limited liability company incorporated under the laws of the United Kingdom (UK), having its registered office at 25 Eccleston Place, SW1W9NF London, United Kingdom, with registration number 12021533, duly represented herein by Mr. Etienne Dargent, its Director.
Any dispute, controversy or claim arising out of or relating to the Terms, or the breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the International Arbitration Rules of the International Centre for Dispute Resolution.
GOLDBROKER LTD is not an investment company. Its website GoldBroker.com neither sells financial products nor provides financial advice.
A GoldBroker.com account is neither a precious metals account nor a bank account.
GOLDBROKER LTD’s activity is limited to buying, selling and storing precious metals in physical form – bars and coins exclusively.
The buy/sell operations are executed in conformity with orders placed by the clients.
GOLDBROKER LTD is not a precious metals depository for its clients. Precious metals held by our clients in secured vaults do not appear on GOLDBROKER LTD’s balance sheet and are exclusively owned by our clients, as attested by the storage certificates.
GOLDBROKER LTD is not an investment fund or a financial institution, so it is not regulated as such.
Our trading activity is relatively simple, and we do not act as counterparty to our clients.
However, given the importance of the transactions and our international activity, we apply a preventive policy against money laundering and tax evasion, and we are obligated under law to report any suspicious activity to the competent financial authorities.
Confidentiality of information and respect of our clients’ privacy are fundamental values of our business.
As a security measure, we use an extended SSL certificate which lets you verify if you are actually on our site, and the data exchanged between your web browser and our website are encrypted (encryption level 128 bits); this information cannot be intercepted.
As long as it’s possible we only communicate information relative to your transactions via our secured internal messaging service.
However, in a case where we could not obtain a response in a reasonable time frame, we could contact you directly by telephone or email.
We will never ask you to communicate your banking card information via telephone.
GoldBroker.com does not forward any personal information, or information relative to your transactions, to any authority or government whatsoever.
However, in very precise and serious cases – for instance, if we suspect certain transactions to be tied to criminal activities or money laundering, or if you’re being officially investigated or condemned by a recognised jurisdictional institution – we are obligated to report them or to cooperate with the authorities.
Learn more: Privacy policy